Contact Us
Got a question about one of the sites we've reviewed, spotted something that needs updating, or want to flag an issue with a crypto casino you've played at? This page tells you how to reach us and what we can (and can't) help with.
How to reach the team
The best way to contact Online Crypto Casino is by email at [email protected]. We read every message and try to respond within a couple of business days, though busier periods can mean a slightly longer wait. Please include as much detail as you can — which casino, which page, and what prompted your message — so we can look into it properly.
What we can help with
- Corrections or updates to information on a review, bonus offer, or comparison table
- Questions about how we assess and rank sites like BetPanda, CoinPoker, Cryptorino, LuckyRollers, Hyperlucky, and the other operators listed on this site
- General feedback on your own experience with a crypto casino we've covered — positive or negative
- Reports of broken links, outdated bonus terms, or anything else that looks wrong on the site
- Media or partnership enquiries relevant to the site's content
What we can't help with
We're an independent review and comparison resource, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity, or access your betting history at any of the sites we cover. If you're having a problem with a specific casino — a delayed payout, a locked account, or a bonus dispute — you'll need to contact that casino's own customer support team directly, since only they can see and act on your account.
Similarly, we're not able to give personalised financial, tax, or legal advice. If you have questions about how gambling winnings or crypto gains are taxed in your situation, a qualified tax professional is the right person to ask, since obligations vary by state and individual circumstance.
If gambling is becoming a problem
If you or someone you know is struggling to keep gambling under control, help is available and free to access. The National Problem Gambling Helpline can be reached at 1-800-GAMBLER. It's worth knowing that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections that state-regulated US operators provide, so building your own limits in advance matters more than it might at a licensed site. Our Responsible Gambling page has more detail on setting limits, spotting warning signs, and where to find further support. All content on this site is intended for adults of legal gambling age in their jurisdiction — 18+ or 21+ depending on the site and applicable state rules — and is not directed at anyone under that age.
Before you write in
A few things are worth checking first, since they answer most of the questions we get:
- For questions about how a specific casino's bonus terms or wagering requirements work, check the offer details listed alongside that casino on our rankings — material conditions like playthrough requirements and time limits are always noted next to the offer itself
- For questions about whether a particular crypto casino is legal to use from your state, remember that these sites operate offshore, typically under licences from jurisdictions like Curaçao or Anjouan rather than any US regulator, and availability varies by state — always check your own state's current laws
- For our site policies, including how we use information you submit, see our Terms and Conditions
- For background on who compiles and maintains this site's reviews, visit our About Us page
A note on how we're funded
Online Crypto Casino may earn a commission when readers sign up through links on this site. That relationship never decides how a casino is ranked or reviewed — our ratings and write-ups reflect our own research into coin support, licensing, payout speed, and other factors, not who pays for placement. If you ever think an offer or review reads more like marketing than an honest assessment, that's exactly the kind of feedback worth sending our way.